Privacy Policy

Who is responsible

RODMENA LIMITED, company number 16472788, of London, SE1, UK, is the controller for personal data processed by Uptime.Systems. Contact us at support@uptime.systems.

What we hold

• Account details — your name, email address and password hash.
• What you configure — the addresses you monitor, their settings, your status pages, maintenance windows and notification channels.
• What we observe — the result of every check we run for you: status code, response time, the observer that ran it, and the incidents derived from them.
• Heartbeat pings — for a heartbeat monitor, each ping your job sends: when it arrived, the IP address and user agent it came from, and up to 10,000 bytes of output the job chose to include.
• Security records — sign-in times, the IP address and browser used, and active sessions, so you can see and revoke them.

What we do not hold

We do not store the bodies of the responses we fetch beyond what a keyword check needs to decide pass or fail. We do not sell data, and we do not use it to build advertising profiles.

Why we hold it

To provide the service you asked for, which is our contractual basis; and to keep the service secure and accountable, which is our legitimate interest. Notification addresses are used to notify you and for nothing else. If a visitor enters an email address on one of your public status pages, that address is stored against the page and used for nothing else.

How long

Individual check results are kept for 90 days; after that each day is folded into a daily summary of counts and response times, and the individual results are deleted. Incidents and daily summaries stay for as long as the account exists, because their value is the history. Heartbeat pings, with their IP address, user agent and output, are kept for the last 100 pings of each monitor and at most 90 days, and are encrypted at rest. Delete a monitor and its history goes with it. Close your account and we remove your personal data, keeping only what we must for legal or accounting reasons.

Who else sees it

Our infrastructure and email providers, acting on our instructions, and nobody else unless the law requires it. If you sign in with RODMENA ID, that sign-in is handled by RODMENA ID, operated by RODMENA LIMITED, which tells us your name and verified email address. If you add a phone number as an alert channel, the number and the alert text go to our telephony provider so the message can be delivered. If you configure a webhook or connect Slack, you are asking us to send the payload you chose to the destination you chose; what happens to it there is governed by that recipient.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to processing, or ask us to restrict it. Write to support@uptime.systems. If you are in the UK and unhappy with our response you may complain to the Information Commissioner's Office.

Cookies

We use browser storage for the things the application cannot work without: your session token, your theme choice, and a few interface preferences such as whether the sidebar is collapsed. When you sign in with RODMENA ID, short-lived cookies (ten minutes at most) tie that sign-in to your browser; they hold only a random value and are removed when the sign-in completes. There is no analytics or advertising tracking, which is why this site has no cookie banner.